Refunds & Cancellation
CommishAI is billed as a recurring per-league subscription. This page explains how to cancel and when a refund is available.
Cancelling
You can cancel yourself at any time, without contacting support, from the Manage billing button on your league dashboard. That opens Stripe's billing portal, where you can cancel, update your payment method, and view invoices.
Cancellation takes effect at the end of the period you have already paid for. You keep full access until then, and you are not billed again.
Refunds
- Within 14 days of your first payment — full refund on request, for any reason.
- Renewals — if a renewal charge was unintended and you contact us within 14 days of it, and the Service has seen little or no use in that period, a full refund will be issued.
- Extended outages — if the Service is materially unavailable for a prolonged period, a pro-rated refund will be considered on request.
- Outside these cases, payments for a period already served are generally non-refundable.
Failed payments
If a renewal payment fails, access to Discord commands may be suspended until payment succeeds. Your league's stored data is not deleted as a result of a failed payment.
Price changes
Any price change applies only from your next renewal, and you will be told before it takes effect. You can cancel before renewing if you do not want to continue.
How to request a refund
Email: commishai.support@gmail.com with the league name and the approximate date of the charge. Nothing beyond that is required.